Terms of Service

Last updated: April 2026

Service

Your Soft Play provides an online platform connecting clients with soft play operators. We facilitate introductions, booking inquiries, and communications but are not a party to the agreement between client and soft play operator.

Use of the Platform

By using our platform, you agree to:

• Provide accurate contact and event information
• Communicate respectfully with service providers
• Not misuse the booking or communication features

For Service Providers (Soft play operators)

By listing on our platform, you agree to:

• Respond to inquiries in a timely manner
• Provide accurate information about your services and pricing
• Handle client relationships and payments professionally
• Comply with all applicable business regulations and any safety standards required by your industry

Communications & SMS Program

Your Soft Play operates a transactional SMS messaging program. By providing your mobile number on an inquiry or signup form and affirmatively checking the SMS consent box, you agree to receive SMS messages from Your Soft Play and the soft play operator you inquired with about your booking inquiry.

• Program: Your Soft Play booking notifications.
• Message types: Booking-inquiry confirmations to clients and lead alerts to soft play operators. Transactional only; no marketing.
• Frequency: Message frequency varies based on booking and inquiry activity.
• Rates: Message and data rates may apply. Contact your carrier for details.
• Opt out: Reply STOP at any time to cancel. Reply HELP for help.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Privacy: See our Privacy Policy. Full SMS program terms at /sms-terms.

Limitation of Liability

Your Soft Play is a platform connecting parties. We are not responsible for the quality of services delivered, cancellations, or disputes between clients and soft play operators. We facilitate introductions; the business relationship is between client and soft play operator.

Changes

We may update these terms. Continued use of the platform constitutes acceptance of updated terms.

Contact

Questions? Email [email protected].